Vendors


IP Office Worker Types


 

IP Office Receptionst

IP Office Receptionist is a powerful application to manage calls for a single site office or across multiple offices within a Small Community Network environment.

  • Call Management: the intuitive PC interface enables receptionists to efficiently handle incoming and outgoing calls as well as create conference calls and manage queues; all with a click-and-drag of mouse.
  • Busy Lamp Field Status: Busy lamp fields provide the receptionist with speed dial icons as well as a presence status indication of all IP Office users within a Small Community Network Environment.
  • Incoming Call Scripts: scripts can be created for incoming calls based on DDI and CLI. This gives the receptionist important customer information on call answer to enable a more professional and personal service.
  • Queue Management: up to 8 queues can be created to enable the receptionist to manage calls by exception.
  • Integration with Microsoft Outlook: contacts from Outlook can be created and made visible for click-to-call operation.
  • Door Open Control: 2 door entry systems can be controlled.
  • Park Slots: up to 16 park slots can be managed by the receptionist.
  • Call History Logs: up to 100 call history entries are stored in the log.
  • Centralised Receptionist: with a Small Community Network, IP Office Receptionist can provide service to up 32 offices.

 

 

IP Office Office Worker

IP Office Office Worker provides employees with all the communication tools required to be productive from the desk.

  • Easy to Install: single server solution with web browser client applications makes IP Office Office Worker simple and cost effective to install.
  • Call Management: the intuitive interface facilitates the efficient handling of incoming and outgoing calls as well as providing access to personal, corporate and external directories (LDAP/Active Directory).
  • Presence: system directory entries display user presence to indicate status of colleagues.
  • Voicemail Management: users can manage voicemail messages via the desktop.

 

 

IP Office Mobile Worker

IP Office Mobile Worker enables remote workers to be seamlessly contacted on 'one number' regardless of their location; when the office desk phone rings an external number will also ring (mobile, remote office, home).

  • One Number Access: mobile workers can be contacted on one number whether at the desk phone or away from the office on a mobile phone.
  • Call Control: with Avaya one-X mobile graphical user interface, calls can be controlled from a mobile phone: transfer, conference, hold, call record and so on.
  • Outgoing Calls via IP Office: mobile workers can make outgoing calls via the IP Office rather than the GSM network.
  • Remote Voicemail Management: voicemail message can be retrieved and managed via a mobile phone.
  • Email Reading/Reply: using Text-To-Speech technology, emails can be read and replied to from any phone: mobile, remote office or home phone (requires IP Office Preferred Edition and Microsoft Exchange).

 

 

IP Office Tele-Worker

IP Office Tele-Worker provides businesses with all the communication tools to enable employees to work efficiently and effectively whether from home or remote locations.

  • Call Handling: the intuitive graphical user interface facilitates efficient and effective call handling.
  • Call Management: advanced telephony functions such as conferencing and voicemail message management can be controlled via ‘click and drag’ from the desktop.
  • Presence: improve call management and see user presence status on the network.
  • Remote Working: access to all IP Office system features and seamless call handling is achieved via an IP hard phone or one-X Portal application in conjunction with a home or mobile telephone number (internet connection is required).
  • Incoming Call Scripts: create incoming call scripts to provide information on the caller based on CLID.
  • Remote Agents: deploy remote agents and retain management and monitoring capabilities with call history and call recording.

 

 

IP Office Power User

The IP Office Power User provides workers with constant and seamless access to communications regardless of the location.

  • One Number Access: mobile workers can be contacted on one number whether at the desk phone or away from the office on a mobile phone.
  • Call Management: the intuitive PC interface enables receptionists to efficiently handling incoming and outgoing calls as well as create conference calls, manage queues and so on; all with a click-and-drag of mouse.
  • Presence: improve call management and see user presence status on the network.
  • Remote Working: access to all IP Office system features and seamless call handling is achieved via an IP hard phone or one-X Portal application used in conjunction with a PC and internet connection (IP Office Voice Compression Module is required).
  • Email Reading/Reply: using Text-To-Speech technology, emails can be read and replied to from any phone: mobile, remote office or home phone (requires IP Office Preferred Edition and Microsoft Exchange).
  • Voicemail to Email: full synchronisation of voicemail to email messages is achieved with Unified Messaging Server (UMS).

Contact

UCC Asean Team

ucc.asean@westcon.com