Support and Services

Services & Support

We are here to help. Westcon leads the way in delivering best of breed support to our partners  to grow your business – We are the team behind your team.


Westcon Services Overview

Over the past 10 years Westcon Group has partnered with a number of vendors in order to provide local post-sale technical support to the reseller channel. Westcon’s support off­erings cover a range of support services for Cisco, Networking Solutions, Unified Communications and Collaborations Solutions and Data Center.


Support Levels

Westcon o­ffers a range of 8x5 and 24x7 support off­erings varying from level 1, level 2 telephonic and remote support options to onsite break/fix services nationwide.


Support requests can be logged as follows:

  • 24x7 telephonic response for priority faults
  • Centralised email for non-critical faults
  • Online ticket submission for non-critical faults


Initial response to requests will vary depending on the associated service level agreement purchased.


Westcon o­ffers a range of support options to the reseller channel. Below are the support options available:


Westcon provides a 24 x 7 Monday to Sunday, or 8 x 5 Monday to Friday, level 1 and level 2 telephonic and remote support

Contact Us

For more information, please contact our Asia Pacific Regional team at the following email address:

 Click here to download Services Catalogue - ASEAN


Westcon Solutions 24x7x4 Technical Support

(Singapore only)

(65) 8127 3744