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Westcon Services Overview
Over the past 10 years Westcon Group has partnered with a number of vendors in order to provide local post-sale technical support to the reseller channel. Westcon’s support offerings cover a range of support services for Cisco, Networking Solutions, Unified Communications and Collaborations Solutions and Data Center.
Westcon offers a range of 8x5 and 24x7 support offerings varying from level 1, level 2 telephonic and remote support options to onsite break/fix services nationwide.
Support requests can be logged as follows:
- 24x7 telephonic response for priority faults
- Centralised email for non-critical faults
- Online ticket submission for non-critical faults
Initial response to requests will vary depending on the associated service level agreement purchased.
Westcon offers a range of support options to the reseller channel. Below are the support options available:
Westcon provides a 24 x 7 Monday to Sunday, or 8 x 5 Monday to Friday, level 1 and level 2 telephonic and remote support
For more information, please contact our Asia Pacific Regional team at the following email address: firstname.lastname@example.org
Click here to download Services Catalogue - ASEAN